Our Guarantee & Return Policy
Our Happiness Guarantee
Something wrong with your order? Gah, we're sorry! Your happiness is our priority. We'll do our very best to make it right for you. Please email help@zippervalley.com and we'll help as soon as possible.
Our Return Policy
Sorry, we know this is boring mumbo-jumbo, but take a minute to read our return policy. We accept returns for 14 days from when you receive your order.
However, not all items are eligible. Any exclusions will be stated on product pages. To qualify for a return:
- Item(s) must be shipped within 14 days of receiving the order.
- Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
- Item(s) must be unused and in their original packaging and condition.
Shipping costs are the responsibility of the customers and are non-refundable.
