Refunds & Returns

Something wrong with your order? Gah, we're sorry. Your happiness is our priority. We'll do our very best to make it right for you.

Refunds & Returns 

If you change your mind, any item can be refunded if it is returned within 14 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately we do not offer a refund on opened or used products. Shipping costs are the responsibility of the customer and are non-refundable.

Please contact us for the return address.

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.

Please note: A 5% restocking fee will be charged on all returns.

If you have an issue with your product or delivery, please contact us at help@zippervalley.com.

If you're getting in touch about a return, please include your order number and product details in the email.