Refunds & Returns

We have a happiness guarantee

Something wrong with your order? Gah, we're sorry. Your happiness is our priority. We'll do our very best to make it right for you.

Refunds & Returns 

If you change your mind, any item can be refunded if it is returned within 14 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately we do not offer a refund on opened or used products. Shipping costs are the responsibility of the customer and are non-refundable.

Please contact us for the return address.

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.

Please note: A 5% restocking fee will be charged on all returns.

If you have an issue with your product or delivery, please contact us at help@zippervalley.com.

If you're getting in touch about a return, please include your order number and product details in the email. 

Based on 2383 reviews
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Perfection

Once I received my order I knew I was going to use the Awesome Blossom for making a bag. I used the design from Spencer Ogg The Starburn Crossbody. With the use of my Teflon foot my domestic machine helped me create my bag. I love it

Excellent hardware!

I love ZipperValley! Everything comes super fast to ALASKA, and I’m on an island! Everything is super nice, packed beautifully, quality materials. I will continue to be a repeat customer!

Love this webbing

Zipper Valley is fantastic! I love their products for my bag making hobby/mini business! This black and gray striped webbing was perfect for this Kaland Weekender tote (Sotak Handmade). The webbing is heavy weight, but sews thru easily. And the black denim zipper from ZV worked nicely for this bag as well.

USEFUL

I love these zipper pulls! My husband does as well. They have gone on all his bags and refuses to try any other pulls!

I love Dayflex fabric so many possibilities!!!

I love this new Dayflex fabric, it’s so easy to work with and a nice weight also you can use it with all raw edge patterns just singe with a lighter.

Awsome

Easy to sew and so happy for Canada theme products we done have enough

awesome

love your jelly vinyl.
perfect thickness.
Easy to work with.

Beautiful

Beautiful fabric. Great for inside or outside of a bag. Also makes a great toddler bib!!

Beautiful webbing!

Love how this webbing turned out on my bag..elevated it to a new level❤️

Perfect

I just love these so much!

Me encantó

Es la primera vez que utilizo este producto es total mente amigable y de muy buena calidad

perfectly sized sampler

this was such a great way to get to feel the different textures and colors of vinyl! perfect size cuts to actually be able to use them. already made my pairings!

LOVE, LOVE, LOVE these zipper pulls!!!!

The zipper pull and tape are both from Zipper Valley and love how they look on this zipper pouch that matches a large tote!! So pretty!

Webbing

The 1” and 1-1/2” webbing are perfect for bag making. The webbing is sturdy, yet soft against the skin and flexible. The color matched what was shown online, and the shipping was quick. I also really like that the webbing comes in 4 yard lengths so that I can play with multiple colors. I am so glad I discovered Zipper Valley.

Beautiful products & service

So far my experience with ordering from Zipper Valley has been top notch - shipping is fast and the products are beautiful to work with. There is so much selection here and the possibilities are endless. I'm really satisfied so far with the product selection and service, keep up the great work!

Beautiful!

Love this zipper! Great color and quality. Just what I wanted!

Love the pulls!

The pulls are great quality! They were delivered in a very timely manner! Excited to use them!

Lovely

This zipper and the pulls just made my scrap fabric zippers bags top notch. Service was great and the product was perfect . So happy!!

S
YOLO Bundle
Sharon G.
Awesome zippers

I loved the variety offered in this variety pack. Quality was top notch!

Zipped

The best zippers, so nice to just cut what you need!

perfection

So easy to use. My domestic machine handles it beautifully and you can't beat the color selection

Perfection!

The colour was the ideal coordinate for the waist pouch I was making. I really love the texture/feel of the webbing - it's very sleek and easy to work with.

Perfect

Great quality, great service.

Perfect!

Exactly the right match for my project!

Pretty!

The most perfect dusty rose- gorgeous!