Refunds & Returns

We have a happiness guarantee

Something wrong with your order? Gah, we're sorry. Your happiness is our priority. We'll do our very best to make it right for you.

Refunds & Returns 

If you change your mind, any item can be refunded if it is returned within 14 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately we do not offer a refund on opened or used products. Shipping costs are the responsibility of the customer and are non-refundable.

Please contact us for the return address.

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.

Please note: A 5% restocking fee will be charged on all returns.

If you have an issue with your product or delivery, please contact us at help@zippervalley.com.

If you're getting in touch about a return, please include your order number and product details in the email. 

Based on 2352 reviews
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Lovely

This zipper and the pulls just made my scrap fabric zippers bags top notch. Service was great and the product was perfect . So happy!!

S
YOLO Bundle
Sharon G.
Awesome zippers

I loved the variety offered in this variety pack. Quality was top notch!

Zipped

The best zippers, so nice to just cut what you need!

perfection

So easy to use. My domestic machine handles it beautifully and you can't beat the color selection

Perfection!

The colour was the ideal coordinate for the waist pouch I was making. I really love the texture/feel of the webbing - it's very sleek and easy to work with.

Perfect

Great quality, great service.

Perfect!

Exactly the right match for my project!

Pretty!

The most perfect dusty rose- gorgeous!

Pretty!

OMG, I will buy all of my pulls from Zipper Valley from now on. There are no jump rings, instead they're made of solid pieces so there's no worry of losing a pull.

Perfect!

Beautiful quality, exactly what I needed

Beautiful

This is beautiful webbing! the shipping was very fast, and included a nice gift and lovely note. Thank you!

Perfect match for Tula Pink fabrics!

I was making a sling bag and needed some webbing that I hoped would match my Tula Pink print. I took a chance on this, and it's the perfect match! Love it so much...I might not be able to give this one away.

Love

Beautiful to sew, beautiful to feel, beautiful to look at. Sewn on a domestic machine with no problems. I will be buying more ❤️

Quality Products

ZipperValley has a wide selection of high quality zippers, pulls, and faux suede (haven’t gotten into leather and jelly yet). I am a multi repeat customer because I love the weight and finish of ZV hardware. The pulls aren’t too heavy nor any of the other hardware she sources. This item has Zipper Valley gold d rings, gold donut zipper pulls and Sweet Blush tape with gold coil. Came out so cute!

Super fun!

Great quality and amazing for pouches!!

Perfect Match!

This navy blue zipper tape matched the fabric perfectly and was great quality.

I’m always able to find coordinating hardware and webbing for my handmade items. And the quality of all the hardware is top notch too

Great!!

the quality of the webbing I received was excellent!! Every experience that I've had with Zipper Valley has been wonderful!! They are very attentive to customer service and very professional. My orders are always quickly filled!

Beautiful

Love the faux suede, Sews like butter!

Wonderful

First experience with zipper valley, loved everything !

Pulls

I LOVE LOVE the rose gold pulls and the rose gold zipper tape in all colors.

Obsessed

I love this floral zipper, and the entire selection at Zipper Valley! They add so much to any project. I’ve never had so many complements on a zipper!

Subtle design

Lovely webbing with a subtle design that elevates any project!

Love it!

This has to be my favourite print so far!

Fantastic

Love working with this easy to sew vinyl in the prettiest print.