Shipping & Delivery
Our highest priority is to provide quality products and great personal service to our customers. We strive to be helpful, efficient, and to build life-long relationships with our customers. Please let us know if there is anything we can do to improve our service.
For sure. Write the note 'LOCAL' at checkout and we'll refund shipping once your order is packed (no coupon code needed).
We'll also send you an email with our address and pickup instructions.
Our pickup location is near the Boardwalk in Waterloo, Ontario.
You've placed an order, the sun is shining and the sewing gods are singing - now what? 😊 Our team will carefully package and ship your order within 3 business days. Thanks for your patience during this busy holiday season.
You'll receive an email with your tracking number once your order is shipped. *Please note that we're working hard to ship your orders as fast as possible. Thanks for your patience.
Our production and fulfillment space is in Kitchener, Ontario, Canada. We ship across Canada and the USA using Canada Post, USPS, UPS and DHL.
Shipping in Canada
Shipping rates are calculated by weight and location at checkout before you pay. We use live shipping rates provided by our integration with Canada Post & UPS. *Please note that UPS does not deliver to P.O. Box addresses.
All parcels shipped via Canada Post Expedited & Priority Mail include $100 insurance coverage. Please contact us if you would like to purchase extra insurance coverage. Canada Post Oversized Lettermail and UPS parcels are not insured.
Shipping to the USA
USPS tracked shipping rates start at $6.50 USD. You will be able to see your shipping rate before you pay. We also use live shipping rates provided by our integration with DHL & UPS. *Please note that DHL & UPS do not deliver P.O. Box addresses.
All parcels shipped via USPS Priority Mail include $100 insurance coverage. Please contact us if you would like to purchase extra insurance coverage. *USPS First Class Mail, Economy Ground, DHL & UPS parcels are not insured.
At this time, we are only able to ship within Canada and the USA. We hope to ship abroad in the future!
Things you need to know...
- Canada Post, USPS and other couriers guidelines are not guaranteed delivery dates.
- Canada Post does not ship on weekends and federal holidays.
- We're not responsible for shipping delays or lost packages.
- If your order is returned because of an incorrect mailing address or incorrect shipping method, you will need to purchase a new shipping label. Once the postage has been paid, we will resend the package.